Coming soon
When to escalate an arrears file, and when to hold
A decision framework for collections leaders on timing escalation without compromising customer outcomes or recovery rates.
Insights
Analysis on credit and collections.
Briefings from the team on credit risk, collections strategy, and operational practice for lenders, fintechs, and finance leaders.
Coming soon
A credit policy in five pages: a working template
What belongs in a defensible credit policy, what to omit, and the structural choices boards most often get wrong.
Coming soon
DSO is a lagging indicator. Watch these instead.
Why aged-debt composition, dispute incidence, and roll-rates tell you more about portfolio quality than headline DSO.
Coming soon
Why we built our own collections platform
The operating choices behind a proprietary, in-house system for commercial credit operations and collections, and what it unlocks for clients.
Coming soon
Escalation decisioning (beta): where AI helps, and where judgement still wins
How our proprietary escalation decisioning engine (beta), trained on 5+ years of collections data and 15+ years of operating experience, supports senior judgement on when to pursue, pause, restructure, or escalate.
New briefings are published regularly. This index will be connected to our content pipeline in a forthcoming update.